Supported living software · UK

Supported living software built for the housing side of support.

Evidwell is supported living management software for UK providers who deliver housing-related support. Keep every tenant’s needs, support plan, session notes, property checks and Housing Benefit position in one place, so the evidence is already there when a commissioner, council or inspector asks for it.

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Why it matters

What is supported living software?

Supported living software is a system that records the support a provider gives to people living in their own home or tenancy, alongside the property and funding information that keeps that home running. A good system replaces the spreadsheets, shared drives and paper files most providers start with, and turns day-to-day work into evidence you can actually report on.

Most products sold as “supported living software” are really home care or care home systems, built around rotas, visits and medication rounds for CQC-registered personal care. Many supported living and supported housing providers do something different: they deliver housing-related support — tenancy sustainment, benefits help, budgeting, wellbeing, safeguarding and move-on — often in accommodation funded through enhanced Housing Benefit. That work needs a different kind of record.

Why care software often fits supported living badly

Visits instead of progress. Care systems log tasks against a timed visit. Supported living work is ongoing support towards goals the tenant sets, and the record needs to show progress over months.
No property layer. Your service runs in houses and flats with gas, electrical, fire and HMO obligations. Care systems rarely link a resident to the room and building they live in.
No Housing Benefit view. For exempt and specified accommodation, rent and service charges are a core income line that care platforms are not built to reconcile.
Evidence comes last. When a council reviews a claim or a commissioner asks how support is delivered, staff build a pack by hand from scattered notes.

Evidwell was designed around those gaps, shaped by people running supported housing day to day.

Core capabilities

What Evidwell does for supported living providers.

Each capability adds to the same tenant record, so evidence builds as your team works.

Assessments and support plans

Record needs and build person-centred plans with goals the tenant agrees, with scheduled reviews. Case management →

Support session recording

Log key-work sessions on any device against the goal they relate to. Structured fields stop vague one-line notes. Session recording →

Outcomes and move-on

Track progress against each goal and plan move-on, so you show what changed for the person — not just hours spent.

Property and compliance

Certificates, inspections, repairs and rooms for every address, with alerts before anything expires. Compliance →

Housing Benefit

Match council payment files against expected rent so shortfalls and suspensions show up straight away. Housing Benefit →

Safeguarding and evidence packs

Log incidents with follow-up actions and generate reports for a tenant, property, commissioner or board. Evidence →

Connected workflow

From first referral to evidence of progress.

Assess

Understand needs, risks and what the tenant wants to achieve.

Plan

Agree goals, actions and review dates with the person.

Deliver

Record sessions, contacts and incidents as they happen.

Evidence

Review progress and produce reports without the scramble.

Choosing a system

Getting ready for supported housing licensing

The Supported Housing (Regulatory Oversight) Act 2023 will bring licensing and National Supported Housing Standards to much of the exempt accommodation sector in England. The government’s consultation response (April 2026) confirmed six standards — person-centred support, empowerment, environment, staff and safeguarding, local need, and statement of purpose — and said Housing Benefit for specified accommodation will be linked to holding a licence. Regulations are still being drafted, with a further consultation expected in late 2026.

Providers will need to show — not just say — that support is person-centred, homes are safe and staff are vetted. Evidwell’s readiness tracking is organised around those same areas, so you can see gaps now rather than when a licence application is due. Read our guide to exempt accommodation and licensing.

Is Evidwell the right supported living system for you?

A strong fit if you:

run supported living, supported housing or exempt accommodation with housing-related support
manage several properties and need one view of residents and buildings
rely on Housing Benefit income and need to spot shortfalls quickly
are a CIC, charity, housing association or managing agent preparing for licensing

Probably not your only system if your service is mainly CQC-registered personal care with eMAR and visit rostering. Evidwell can sit alongside your care platform for the housing and evidence side.

Questions to ask any supported living software provider

Can a support worker record a session in under two minutes on a phone?
Does the support plan link to the notes, so you can show progress against each goal?
Can you see every property’s certificates and expiry dates on one screen?
Can it reconcile Housing Benefit payment schedules against expected rent?
Is pricing per user, per resident or per site? Per-user pricing gets expensive as teams grow.
Can you export all your data at any time?
What does implementation include, and is there a break clause?

Our supported housing software buyer’s guide covers each point in more detail.

Simple pricing for supported living providers

Priced per resident with unlimited staff accounts: Essential £399/month (up to 50 residents), Growth £699/month (51–150 residents) and Enterprise for 150+ residents or multiple organisations. Founding customers get guided implementation from £750 one-off with a 60-day break option. See full pricing.

Evidwell is an operational record system. It does not give legal, regulatory or Housing Benefit advice, and it does not decide whether accommodation is exempt.

A clear view for every role

One system, three levels of oversight.

Frontline staff, managers and directors each see what they need, from the same records.

Support workers: today’s tenants, notes and actions due
Managers: overdue reviews, weak notes, property alerts, HB shortfalls
Directors: occupancy, income at risk and evidence across every site

Questions

Supported living software: what providers ask.

Discuss your own workflow with the Evidwell team at info@evidwelltech.com.

What is the difference between supported living and supported housing?+

The terms overlap. “Supported living” is often used in adult social care for people with learning disabilities, autism or mental health needs who hold their own tenancy and receive care or support. “Supported housing” is the wider housing term, covering hostels, move-on flats and exempt accommodation where housing-related support is provided. Evidwell is built for both where the support is housing-related.

Is Evidwell suitable for small supported living providers?+

Yes. The Essential plan covers up to 50 residents with unlimited staff, and guided setup means you do not need an IT team to get started.

Can Evidwell manage several properties?+

Yes. Residents, rooms, properties, compliance items and Housing Benefit claims are organised across your whole portfolio.

Can we move our existing records into Evidwell?+

Yes. Implementation includes help moving resident, property and rent data from spreadsheets or a previous system.

Does Evidwell help with the National Supported Housing Standards?+

Evidwell’s readiness view is organised around the same areas as the standards — person-centred support, environment, staff and safeguarding, and empowerment — so you can see where evidence is missing. It does not certify compliance; that remains a decision for the licensing authority.

Do we pay per staff member?+

No. Pricing is based on the number of residents you support, and every plan includes unlimited staff accounts.

Keep exploring

See Evidwell with one of your real supported living workflows.

Bring a referral, a support review or a Housing Benefit query to a 30-minute demo and we will show you how it runs in Evidwell.

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