Supported Housing Compliance Software UK

Why it matters

Compliance needs ownership, dates and evidence

A certificate spreadsheet tells you a date. It does not tell you who owns the renewal, whether the contractor is booked, where the document is, or who gets told when it slips. The same gap appears with DBS checks, training, policy reviews and complaints.

Evidwell links every requirement to an owner, evidence and a task, and escalates before anything becomes overdue. Because support, property and staff records live in the same system, you can see compliance by property, by scheme or across the whole organisation.

Common supported housing property compliance items

Requirements depend on the property type, tenure and local licensing. These are the items providers most often track:

Item	Typical cycle	Notes
Gas safety certificate (CP12)	Every 12 months	Gas Safety (Installation and Use) Regulations 1998
Electrical installation condition report (EICR)	At least every 5 years	Required for private rented homes in England
Energy performance certificate (EPC)	Valid 10 years	Needed when letting
Fire risk assessment	Review regularly and after changes	Regulatory Reform (Fire Safety) Order 2005 for shared areas
Fire alarm testing and servicing	Weekly test; periodic servicing	Commonly following BS 5839
Emergency lighting	Monthly test; annual full test	Commonly following BS 5266
Smoke and CO alarms	Check at start of each tenancy	Smoke and Carbon Monoxide Alarm Regulations
Legionella risk assessment	Review regularly	Health and Safety Executive guidance
HMO licence	Usually up to 5 years	Where the property is a licensable HMO
Portable appliance testing	Risk-based	Common for provider-supplied appliances

General guidance only — check current legislation and your local authority requirements for each property.

Core capabilities

Compliance that drives action.

Each requirement carries an owner, evidence, a due date and an escalation route.

01

Property certificates

Gas, EICR, EPC, fire risk, alarms, emergency lighting, PAT, insurance and your own requirements.

02

Automated reminders

Upcoming expiries at 90, 60, 30 and 7 days, with critical status after expiry.

03

Staff compliance

DBS, right to work, qualifications, training, supervision and policy acknowledgement.

04

Policy register

Versions, review dates, approvals, documents and read-and-understood confirmations.

05

Complaints and incidents

Investigations, deadlines, outcomes, escalation and recurring themes.

06

Regulatory matrix

Map standards to requirements, evidence, location, owner, status, action and deadline.

Connected workflow

From requirement to readiness in four steps.

1

Define requirement

Set the evidence needed, renewal cycle, owner and escalation route.

2

Upload evidence

Attach the current document with issue and expiry dates.

3

Act early

Tasks and reminders fire before the requirement becomes overdue.

4

Report readiness

Status by organisation, property, resident, staff member or standard.

Beyond property

Staff and governance compliance

Staff checks — DBS status and renewal, right to work, references, qualifications and training expiry.
Supervision — scheduled supervisions with overdue alerts.
Policies — version control, review dates, approval and staff read-and-understood confirmation.
Complaints and incidents — investigation deadlines, outcomes, escalation and recurring themes.

Mapping to the National Supported Housing Standards

The government’s 2026 consultation response confirmed six standards for supported exempt accommodation in England, including an environment standard and a staff and safeguarding standard. Evidwell’s regulatory matrix lets you map each standard to the requirements, evidence, owner and status behind it, so you can see readiness now rather than when a licence application is due. Read more in our exempt accommodation and licensing guide.

What changes

No more surprise expiries.

Compliance becomes a daily, visible process rather than a scramble before an inspection.

Fewer unnoticed expiries
Clear accountability for every action
Evidence ready for councils, commissioners and licensing
One view across every property

Questions

What providers ask about compliance software.

Discuss your own workflow with the Evidwell team at info@evidwelltech.com.

What is supported housing compliance software?+

It is software that tracks the legal and contractual requirements of running supported housing — property certificates, staff checks, policies, incidents and standards evidence — with owners, dates, documents and alerts in one place.

Does the software guarantee compliance?+

No system can guarantee compliance. Evidwell helps you organise requirements, evidence and action; leaders remain responsible for decisions and assurance.

Can we add our own requirements?+

Yes. The evidence matrix lets you add or change requirements as regulation, licensing and commissioning expectations develop.

When do reminders go out?+

Upcoming expiries surface at 90, 60, 30 and 7 days, and items become critical once expired.

Can access be restricted?+

Yes. Role-based permissions separate frontline, management, director and administrator responsibilities.

Will it help with supported housing licensing?+

Evidwell’s readiness view is organised around the areas in the National Supported Housing Standards, including the environment and staff and safeguarding standards, so gaps are visible early. It does not certify compliance.

Keep exploring

Make supported housing compliance visible before something becomes overdue.